“We don’t have this expertise in-house.”
The environment needs competent cloud infrastructure engineering, but maintaining that capability internally does not make sense.
Operations
You need cloud infrastructure work done.
We can take care of it.
Practical cloud infrastructure engineering to run, maintain and change your environment — without requiring you to become the cloud expert.
Ongoing infrastructure work · planned changes · maintenance · troubleshooting · specialist assistance
You might be here because…
Sometimes you simply need someone who can do the work.
“We know how, but don’t have the capacity.”
Your team can normally handle the environment, but there is more work than it can reasonably absorb.
“Someone needs to keep doing this.”
Routine infrastructure work should not depend on somebody finding time between other responsibilities.
“We normally handle this ourselves, but need help with this one.”
Sometimes a particular change, problem or technology needs deeper or more specialized expertise.
“We started this ourselves, but no longer want to manage it.”
The environment has grown beyond what you comfortably want to operate internally. No judgement. The requirement changed.
What we do
Practical cloud infrastructure engineering.
Operations can handle agreed infrastructure work such as:
ProvisioningConfigurationMaintenanceUpgradesNetworkingIAMOperating systemsCertificatesBackupsScalingMonitoring infrastructureTroubleshootingRecovery workCloud servicesInfrastructure changes
Not every engagement needs all of it. The point is simpler: You don’t need to hire a cloud specialist every time you need cloud specialist work.
Cloud infrastructure workcompute · networking · IAM · backups · scaling
↓
Operationsbuild · maintain · change · solve
↓
Working servicestable · usable · maintained
↓
You use itwithout becoming the cloud expert
How much do you need?
When you need us — or as part of normal operations.
Operations does not require an all-or-nothing handover.
When you need us
- A difficult change
- Specialist expertise
- Temporary extra capacity
- Troubleshooting
- A piece of infrastructure work your team does not want to handle itself
Ongoing work
- Maintenance
- Routine infrastructure changes
- Infrastructure upkeep
- Agreed monitoring
- Defined recurring responsibilities
You can retain as much control as you want. We can take responsibility for as much of the cloud infrastructure work as you want us to handle.
Infrastructure doesn’t stand still
Need something added, removed, resized, upgraded, reconfigured or changed?
That’s Operations too.
That may include adding infrastructure, changing networking, modifying IAM, upgrading operating systems, changing backup or recovery configuration, resizing resources, adjusting scaling or changing infrastructure configuration.
It may also mean implementing an agreed recommendation that originated elsewhere.
More than execution
Engineers, not just hands.
Sometimes you need the work done. Sometimes you need someone who understands why. Often you need both.
Operations gives you access to infrastructure expertise as well as execution.
Practical advice, explanation and knowledge sharing are a natural part of working with experienced infrastructure engineers.
We do not need to turn every question into a separate consulting engagement.
Clear responsibility
Clear responsibility makes Operations easier.
We agree what infrastructure we operate, what work we perform and what you can expect from us.
Within that agreed scope, we take responsibility for the work.
If you need a broader scope, we can define that too.
Clear boundaries should make the service easier to use — not make you responsible for diagnosing where a problem belongs before you ask us about it.
Agreed infrastructure scopeoperate · maintain · change · troubleshoot · explain
help can extend beyond the line
application · vendor · adjacent systems
Need more?
Broader or deeper specialist work.
Complex troubleshooting, specialist database work, Linux optimization, vendor coordination, application-level investigation, integration problems or other adjacent technical expertise may be possible.
Where we have the expertise, we can agree additional scope, responsibility or availability.
Working arrangements
Defined hours, scope and capacity.
Operations is provided during agreed service hours, within an agreed scope and capacity.
Need broader availability or responsibility? We can discuss what is needed.
The bigger picture
Sometimes the work reveals a bigger question.
Perhaps the environment needs redesign. Perhaps something appears worth optimizing. Perhaps a compliance requirement needs attention. Perhaps a larger strategic decision is needed.
That’s fine. We have that expertise too.
Capacity
Use us when your team is full.
Temporary extra capacity is a perfectly normal reason to bring us in. You do not need to restructure your entire operating model first.
Changes
Planned work is still Operations.
Maintenance and troubleshooting are only part of the job. Agreed infrastructure changes belong here too.
Control
You remain in control.
Operations does not require an all-or-nothing handover. We can define the responsibility that makes sense for your environment.
Operations
Tell us what you need taken care of.
One change. Occasional specialist help. Extra capacity. Or ongoing cloud infrastructure work.
Start with what you need. We’ll define the right scope from there.